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Effective employee recognition is mostly art, not science. That's why most formal recognition and reward programs rarely deliver what they promise.

The sense of arrival. The goal of this “moment” is to literally WOW your arriving customers from the beginning – to validate their selection that choosing or returning to your venue was the best decision they made.

While new blood in the boardroom can be a good thing, the induction of new directors takes time and a degree of care. The first month for any director is crucial.

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