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The sense of arrival. The goal of this “moment” is to literally WOW your arriving customers from the beginning – to validate their selection that choosing or returning to your venue was the best decision they made.

Over last couple of months there has been an alarming increase in the number of armed hold ups at licensed venues across the state. Venues now more than ever need to aware of the risks and ensure a strategy in place to protect employees.

It's the hospitality event of the year but there's a few award winning tips to ensure you keep in tip top shape.

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