Research and Analysis | DWS Hospitality Specialists

LATEST NEWS

Get the latest hospitality industry news delivered direct to your inbox by signing up to the DWS
Newsletter.

Empowering your employees to respond effectively during a service breakdown allows disillusioned customers to be transformed into loyal ones and better yet, noisy promoters of your brand.

This second installment of our hospitality industry trends article series is all about the digital landscape and how we, as an industry, need to embrace it! Ignore online opportunities at your peril, much like stepping away from the ‘sacred cows’ you need to...

Businesses are defined by a series of key numbers that are focal to the health of the business. Top line numbers like Revenue and Costs are the outcome of the business process you implement, while the metrics behind those numbers are the ones that are the true health indicators.

css.php