Research and Analysis | DWS Hospitality Specialists

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Market analysis has the potential to lead your organisation’s most beneficial strategic decisions. Or if conducted poorly – it can force a backwards step in the organisation. So how can you ensure your market analysis is leading you in the right direction?

Empowering your employees to respond effectively during a service breakdown allows disillusioned customers to be transformed into loyal ones and better yet, noisy promoters of your brand.

This second installment of our hospitality industry trends article series is all about the digital landscape and how we, as an industry, need to embrace it! Ignore online opportunities at your peril, much like stepping away from the ‘sacred cows’ you need to...

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