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A loyalty program exists for many reasons, aside from the obligatory requirement for repeat business. One of the main objectives includes learning about your customers – more specifically,

Soft renovations (new finishes, carpet, paint, lights, wall treatments, etc.) are an essential part of keeping your venue looking modern, fresh and appealing to your patrons.

October is National Safe Work Month so it’s a perfect time to review your policies and procedures to ensure that you as an employer and your employees commit to building a safe and healthy workplace.

Market analysis has the potential to lead your organisation’s most beneficial strategic decisions. Or if conducted poorly – it can force a backwards step in the organisation. So how can you ensure your market analysis is leading you in the right direction?

Having reviewed and re-written many constitutions now, we have determined the best six features that we’ve seen.

From 1 July, Queensland has toughened the status of its codes of practice, meaning that business is now required to comply with the codes applicable to them or to an equivalent or higher standard.

What are the signs, and more importantly, what are the common mistakes Boards and Management make to end up being another statistic?

Empowering your employees to respond effectively during a service breakdown allows disillusioned customers to be transformed into loyal ones and better yet, noisy promoters of your brand.

It is the beginning of a new financial year for most and when considering all of the other things that need to be considered and attended to, perhaps compliance at the venue is in the mix. As you are aware, the annual increase of penalty units also took effect on July 1.

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