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The sense of arrival. The goal of this “moment” is to literally WOW your arriving customers from the beginning – to validate their selection that choosing or returning to your venue was the best decision they made.

Over last couple of months there has been an alarming increase in the number of armed hold ups at licensed venues across the state. Venues now more than ever need to aware of the risks and ensure a strategy in place to protect employees.

It's the hospitality event of the year but there's a few award winning tips to ensure you keep in tip top shape.

While new blood in the boardroom can be a good thing, the induction of new directors takes time and a degree of care. The first month for any director is crucial.

What sets your venue apart from others in the area? It’s not the machines, the carpet design or comfortable chairs you just bought – though they all contribute. It’s the experience you create for customers—how you meet their needs and entrench your venue in their personal identity.

If AUSTRAC turned up and audited you today, would you be ready? It largely depends on the size of your gambling (gaming and betting) operations...

The rationalisation of ‘more bums on seats’ is touted as a great justification for spending more marketing dollars. After all, more customers equals more revenue...right?

How long do you think it takes to plan a solid 5-year business strategy for your venue - a week, a month? What if you could cut through to the essentials and get it done in 5 minutes...

Given we are in the thick of the busiest time of the year, it’s important not to forget safety! Here are a few areas such as Forklift Safety, Fatigue Management, Heat Stress and HR / Fair Work

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