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From 1 July, Queensland has toughened the status of its codes of practice, meaning that business is now required to comply with the codes applicable to them or to an equivalent or higher standard.

What are the signs, and more importantly, what are the common mistakes Boards and Management make to end up being another statistic?

Empowering your employees to respond effectively during a service breakdown allows disillusioned customers to be transformed into loyal ones and better yet, noisy promoters of your brand.

It is the beginning of a new financial year for most and when considering all of the other things that need to be considered and attended to, perhaps compliance at the venue is in the mix. As you are aware, the annual increase of penalty units also took effect on July 1.

With the end of financial year fast approaching, make sure all your licences are up to date including your liquor licence.  Annual liquor licence fees are due for payment by 31 July 2018.

Are you confident that your RSA incidents are being reported correctly? In accordance with the Liquor Act 1992, licensed premises must have a Risk Assessed Management Plan (RAMP) to outline how the premises manage and minimise harm.

This second installment of our hospitality industry trends article series is all about the digital landscape and how we, as an industry, need to embrace it! Ignore online opportunities at your peril, much like stepping away from the ‘sacred cows’ you need to...

I want to be a chef web.com.au will bring finding an apprentice into the technological age. It will make finding an apprentice more manageable for employers, while providing would be apprentices a convenient way to find an apprentice role.

Hiring the right people and growing the talent quotient is therefore one of the most important responsibilities and, might I add, moral obligations of every manager in an organisation. It is one of the jobs of every leader that has the biggest impact in the long term.

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