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What sets your venue apart from others in the area? It’s not the machines, the carpet design or comfortable chairs you just bought – though they all contribute. It’s the experience you create for customers—how you meet their needs and entrench your venue in their personal identity.

If AUSTRAC turned up and audited you today, would you be ready? It largely depends on the size of your gambling (gaming and betting) operations...

The rationalisation of ‘more bums on seats’ is touted as a great justification for spending more marketing dollars. After all, more customers equals more revenue...right?

How long do you think it takes to plan a solid 5-year business strategy for your venue - a week, a month? What if you could cut through to the essentials and get it done in 5 minutes...

Given we are in the thick of the busiest time of the year, it’s important not to forget safety! Here are a few areas such as Forklift Safety, Fatigue Management, Heat Stress and HR / Fair Work

We are constantly aware of the need for risk management or risk reduction in the area of legislative compliance, for example OLGR. One of the key areas of risk management which falls under both of these banners, is the protection of staff.

A loyalty program exists for many reasons, aside from the obligatory requirement for repeat business. One of the main objectives includes learning about your customers – more specifically,

Soft renovations (new finishes, carpet, paint, lights, wall treatments, etc.) are an essential part of keeping your venue looking modern, fresh and appealing to your patrons.

October is National Safe Work Month so it’s a perfect time to review your policies and procedures to ensure that you as an employer and your employees commit to building a safe and healthy workplace.

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