SERVICES

 

Member Meter

Our proprietary Member Meter survey is a quick, cost-effective way to survey over 300 members every quarter. The survey is consistent, asking the same questions each quarter which enables you to gauge how your members view your services over time and track consistency. Member Meter uses the latest in phone surveying technology to contact a random selection of members asking six standard questions and a seventh question  customised for specific needs. Key areas of assessment include:

  • Food and beverage rating.
  • Gaming rating.
  • Customer service and presentation.
  • Entertainment and promotions rating.
  • Club overall rating.
  • How many days since members last visited the club.
  • How frequently members visit the club.

Results are analysed and produced in a report broken down by age and gender categories to identify how the venue is meeting the needs of its different members.  Managers or key board/committee members can record the introduction to the survey which increases the response rate. Member Meter is a wide reaching program currently conducted in several large clubs.

LATEST NEWS

Get the latest hospitality industry news delivered direct to your inbox by signing up to the DWS
Newsletter.

Having reviewed and re-written many constitutions now, we have determined the best six features that we’ve seen.

What are the signs, and more importantly, what are the common mistakes Boards and Management make to end up being another statistic?

Hiring the right people and growing the talent quotient is therefore one of the most important responsibilities and, might I add, moral obligations of every manager in an organisation. It is one of the jobs of every leader that has the biggest impact in the long term.

css.php