The hospitality Industry has a high staff turnover rate, with every employee costing up to $45,000 to replace. Here are 3 key strategies to help you retain your front line & keep them motivated.
Get the latest hospitality industry news delivered direct to your inbox by signing up to the DWS
Thoughts & Opinions
Every staff member who has the potential to interact with a customer at any point during their day should view themselves as a salesperson and that includes chefs, administration and security.
Corporate Governance is not just for large organisations - it is vital for small businesses too. Investing in a good structure allows the operations of your venue to run smoothly, with minimal confusion about responsibilities.
With the notable softening of bar and poker machine gaming demand in recent months, Clubs and Pubs are looking at all ways to gain a competitive advantage. Let's look at improving staff productivity.
I was lucky enough to spend a few days in the USA recently with a large bunch of marketing executives for the Raving Casino Marketing Conference held at Paris, Las Vegas.
In a three hour visit to a club, a member can spend collectively up to one hour waiting in one way or another. That’s one third of their time in the venue, waiting in line, waiting for a meal or waiting for payouts.
It’s everywhere and is now a part of the hospitality mid week entertainment fabric. For many venues it is great as a short term “shout out” to the market that we’re here and open for business. Do you have an exit strategy ready?
In today’s world, the pace is often going a lot faster than we can keep up with. Due to our lack of time, we sometimes fail to work on one of the most important assets of the business and that is our employees.
The sense of arrival. The goal of this “moment” is to literally WOW your arriving customers from the beginning – to validate their selection that choosing or returning to your venue was the best decision they made.