The sense of arrival. The goal of this “moment” is to literally WOW your arriving customers from the beginning – to validate their selection that choosing or returning to your venue was the best decision they made.
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Operations
Over last couple of months there has been an alarming increase in the number of armed hold ups at licensed venues across the state. Venues now more than ever need to aware of the risks and ensure a strategy in place to protect employees.
While new blood in the boardroom can be a good thing, the induction of new directors takes time and a degree of care. The first month for any director is crucial.
What sets your venue apart from others in the area? It’s not the machines, the carpet design or comfortable chairs you just bought – though they all contribute. It’s the experience you create for customers—how you meet their needs and entrench your venue in their personal identity.
The rationalisation of ‘more bums on seats’ is touted as a great justification for spending more marketing dollars. After all, more customers equals more revenue...right?
How long do you think it takes to plan a solid 5-year business strategy for your venue - a week, a month? What if you could cut through to the essentials and get it done in 5 minutes...
A loyalty program exists for many reasons, aside from the obligatory requirement for repeat business. One of the main objectives includes learning about your customers – more specifically,
What are the signs, and more importantly, what are the common mistakes Boards and Management make to end up being another statistic?
Empowering your employees to respond effectively during a service breakdown allows disillusioned customers to be transformed into loyal ones and better yet, noisy promoters of your brand.
