A loyalty program exists for many reasons, aside from the obligatory requirement for repeat business. One of the main objectives includes learning about your customers – more specifically,
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What are the signs, and more importantly, what are the common mistakes Boards and Management make to end up being another statistic?
Empowering your employees to respond effectively during a service breakdown allows disillusioned customers to be transformed into loyal ones and better yet, noisy promoters of your brand.
Hiring the right people and growing the talent quotient is therefore one of the most important responsibilities and, might I add, moral obligations of every manager in an organisation. It is one of the jobs of every leader that has the biggest impact in the long term.
I was relaxing over the Easter weekend, reading the Courier Mail, when two articles took my attention. Seeing articles such as these comes as no surprise, however what continues to surprise me is the lack of general knowledge or commitment to robust Corporate Governance principles.
Businesses are defined by a series of key numbers that are focal to the health of the business. Top line numbers like Revenue and Costs are the outcome of the business process you implement, while the metrics behind those numbers are the ones that are the true health indicators.
The parable of the boiling frog is an apt description of many Loyalty Programs in Clubs at the moment. Over time, you cease questioning its value and accept it is doing its job, never questioning that it’s costing you money and ultimately eroding the value of your business.
On average, contact with electricity accounts for 4% of all Australian workplace fatalities. Electricity will either kill you or leave you with serious side effects. If someone is injured or killed at your workplace, there is the possibility of prosecution, fines and even jail terms.
The second most popular social media platform is Instagram, a visual based digital tool that can showcase your brand in its best light to your followers … if done right! Here are our top 5 tips on what you need to be doing to make sure your Instagram account is performing perfectly!