The hospitality Industry has a high staff turnover rate, with every employee costing up to $45,000 to replace. Here are 3 key strategies to help you retain your front line & keep them motivated.
Get the latest hospitality industry news delivered direct to your inbox by signing up to the DWS
Corporate Governance is not just for large organisations - it is vital for small businesses too. Investing in a good structure allows the operations of your venue to run smoothly, with minimal confusion about responsibilities.
With the notable softening of bar and poker machine gaming demand in recent months, Clubs and Pubs are looking at all ways to gain a competitive advantage. Let's look at improving staff productivity.
Since the new Harmonisation Laws were implemented on the 1st January 2012, the DWS Risk Specialist team have been developing a specialised occupational health and safety audit product for the hospitality industry.
In a three hour visit to a club, a member can spend collectively up to one hour waiting in one way or another. That’s one third of their time in the venue, waiting in line, waiting for a meal or waiting for payouts.
In today’s world, the pace is often going a lot faster than we can keep up with. Due to our lack of time, we sometimes fail to work on one of the most important assets of the business and that is our employees.
The sense of arrival. The goal of this “moment” is to literally WOW your arriving customers from the beginning – to validate their selection that choosing or returning to your venue was the best decision they made.
Over last couple of months there has been an alarming increase in the number of armed hold ups at licensed venues across the state. Venues now more than ever need to aware of the risks and ensure a strategy in place to protect employees.
While new blood in the boardroom can be a good thing, the induction of new directors takes time and a degree of care. The first month for any director is crucial.