DWS was commissioned by the Speaker of the Queensland Parliament to undertake a full review of its extensive catering operations. The catering operations are operated over 32 locations within the Parliamentary precinct and prepare and deliver over 120,000 meals annually, ranging from 5-star VIP functions to mass catering for staff, parliamentary members and guests. The review examined the following areas:
- Best practice in delivery of such catering operations.
- Functions operations.
- Human resources.
- Equipment resources.
- Work health and safety issues.
- Quality control.
The report was delivered to the Speaker who accepted all findings, many of which have been implemented, including extensive capital improvements and human resources restructuring. The review of catering operations at Parliament House led to subsequent catering reviews at local governments including Ipswich City Council and Lockyer Valley Regional Council.