Game On!

DWS Hospitality Specialists presents Game On!

DWS Hospitality Specialists estimate 65% of total Club revenue in the Australian Gaming market comes from Gaming. Pubs and Casinos have become more prevalent in the last 15 years, and having a wide knowledge base is more important than ever.

Game On! is an intensive one day course that touches on the areas connected to your Gaming floor, all delivered in an interactive and visual medium to enhance the experience and understanding. Key areas include;

  • National and International Gaming markets
  • Venue and Gaming floor layouts
  • Key metrics, ratios and trends
  • Member touch points
  • Information and data quadrants
  • The role of Marketing and Loyalty


What’s Included:

  • Morning tea, lunch & afternoon tea
  • Certificate of Completion

CMAA members receive 12 ACCM points for program attendance and an additional 10 ACCM points if you have to travel more than 100km from your venue to attend.



  • 1 day – $495.00 per person


Places are limited – secure your place today!

Eventbrite - Game On! || WAGGA WAGGA, 15 MARCH 2018

Eventbrite - Game On! || SOUTHPORT, 20 MARCH 2018

Eventbrite - Game On! || PORT MACQUARIE, 28 MARCH 2018

Eventbrite - Game On! || ORANGE, 5 APR 2018

More dates for 2018 will be released. Click here to express your interest and we will keep you updated!

For any enquiries please contact the team at DWS on (07) 3878 9355 or


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Businesses are defined by a series of key numbers that are focal to the health of the business. Top line numbers like Revenue and Costs are the outcome of the business process you implement, while the metrics behind those numbers are the ones that are the true health indicators.

The parable of the boiling frog is an apt description of many Loyalty Programs in Clubs at the moment. Over time, you cease questioning its value and accept it is doing its job, never questioning that it’s costing you money and ultimately eroding the value of your business.

It’s never just one single tactic that can bring you to the forefront of your industry, it is a combination of multiple strategies across key areas connected to your gaming floor, that work together to deliver enhanced experiences and clients that just keep coming back for more!