Customer Service Programs

Providing exceptional customer service is at the core of any successful venue today. In the hospitality industry, many venues offer a similar product and facility.  One of the key areas to give your venue a unique point of difference is to ensure that you provide superior customer service 100 per cent of the time.

DWS can create a Customer Service Program tailored specifically to your venue’s requirements that include integrating crucial elements such as:

  • Recruitment
  • Inductions
  • Staff training
  • Departmental skills
  • Standard operating procedures
  • Staff appraisals
  • Recognition and rewards.

Whatever your venue’s requirements, DWS can set a course in action that will reinvigorate your venue’s approach to customer service.

 Club Training Australia embraced our staff needs and developed a personal rapport with each and every staff member that has seen, beyond doubt, amazing change in our ethos.

– Craig Thomas, General Manager, Brothers Leagues Club Townsville

DWS Hospitality Specialists Victoria in conjunction with Community Clubs Victoria have developed a half day customer service training course, the training program is recommended for all front line staff to attend.This intensive training program is designed by leading customer service experts to give your staff the key knowledge and skills required to provide outstanding customer service; keeping your customers coming back time and time again.




To register to attend or for more information on the upcoming training programs please click here.



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The hospitality industry is a highly competitive marketplace and those not willing to change, or keep up with the expectations of their target audience, will quickly find themselves suffering from declining profits and possible closure.

The sense of arrival. The goal of this “moment” is to literally WOW your arriving customers from the beginning – to validate their selection that choosing or returning to your venue was the best decision they made.

As of yesterday, the Board of Parramatta Leagues Club have been officially been removed as the governing body of the club and administrators have assumed control following an independent review by the NSW Independent Liquor and Gaming Authority (ILGA).