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John Dickson
Geoff Wohlsen
Jonathan Waller
Steve Parker
Karen Miles
Danny Nixon-Smith
Jude Bolger
Anna Davey
Candice Kelly
Tammy Giles
Krunal Vashi
Mel Irvine
Daniel Hickey
George Keskinidis
Contact
Home
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Home
Services
Planning Services
Community Benefit Planning
Strategic Planning
Business and Operational
Operational Focus Groups
Succession Planning
Operational Services
Operations Reviews
Business Benchmarking
Corporate Governance
Recruitment Services
Recruitment
Remuneration Reviews
Management & staff review
Licensing Services
Liquor Licensing App's
Machine Gaming License
Liquor Licensing Training
Gaming Machine Training
Financial Services
Project Funding
Feasibility Assessment
Risk Assessment
Research Services
Member Meter
Customer Analysis
Customer Focus Groups
Mail Surveys
Secret/Mystery Shopper
Telephone Surveys
Web Based Surveys
Training Services
Corporate Governance
Hospitality Training
Counter-terrorism
News
Latest News
8 selling techniques you can use in your venue right now
How poor corporate governance can cost you thousands
The goldmine of marketing potential hiding in your data systems
Loyalty versus Reward: What you can do to keep your customers coming back
How to take a performance based approach to Health and Safety Auditing
Queensland Accommodation Statistics Q2 2013
Gaming and Marketing at the HGA Gaming & Management Conference in April 2013
Venues now policing their own workforce
What we can all learn from Domino’s latest #gamechanger
Annual Club Secretary/Manager of the Year Recipient’s Luncheon
Careful on the hidden doors
Steps to Improving your Trip Advisor Accommodation Ranking
The Changing Landscape of International Tourists to Queensland
Take me to FantAsia and give me exactly what I want
Boutique Bars Open New Possibilities
Laying down on the job? Remember safety first!
Celebrating recent licensing approvals
Queensland Accommodation Statistics Update Q1 2013
The evolution of customer loyalty programs
When it comes to Work Health and Safety, don’t stick your head in the keg room
The secret truth about your customers
Christmas & New Year Trading
Effectiveness of Accommodation Revenue Management in South-East Queensland
Staying out of the licensing cross-fire
No Christmas Cheer with Gambling Reform
Customer feedback; the gold medal of market research
5% improvement in staff productivity = 15% increase in profits
The Resources Accommodation Wave
Do you pass the “So What” test?
Who Wants a Better Food Outlet? PT 2
Geoff Wohlsen Interview on Queuing - ABC Radio Perth
Qld gaming market not so different to Vegas
Is your licence in safe hands?
Is your “2 for 1” generating a 400% increase in covers?
Strong Demand for Mackay Accommodation
Get in the game: major new funding initiative announced for sports clubs
Increase in Gaming Machine Tax to hit most Clubs operating 180 or more machines
The Annual DWS Salary and Recruitment Report 2012
Top 15 poker machine sites in Victoria announced
Eight essential points to managing wait times and queuing
5 things I learned while mixing it with the best marketers in the gaming industry
Directors get serious about Work Health and Safety
John Dickson educates local clubs on volunteer rights and responsibilities under new Work Health & Safety Act
Seven steps towards award-winning service levels
AUSTRAC arrive at your venue... now what?
Recent Licencing 'Wins'
Goodna RSL opens their doors to the public
Carbon tax and the accommodation sector
Where have our gaming customers gone?
Under the OHS Microscope - Slip Hazard due to a Spill
7 common pitfalls in OHS non-compliance and how you can avoid them
Improve your beverage profit margins; train your staff to love and sell wine
What the recent changes to the Gaming Machine Application process means for clubs and hotels
The implications of the carbon tax on Clubs and Pubs
Volunteers and the consumption of alcohol whilst 'On Duty'
Dr Livingstone, you should have looked a little closer
Focus on North Queensland accommodation market
Are you hitting the mark?
Using your player loyalty program to snag a bigger share of your customer's wallet
Why you can't get a room in a Brisbane Hotel
The National Gambling Reform
Australian gambling participation declining since 2002
Are you confused about Workplace Health and Safety?
How to survive the effects of Carbon Tax
From John Dickson's Desk: Political Risk
Who Wants a Better Food Outlet PT 1
Hotels approved for 45 Machines
Waiting in Lines
Are you gambling with your risks?
Are Your Assets Flood Safe?
Compliance Overload: New Sign-in Requirements
Restaurant industry calls for Fair Work exemptions
Mixing it up in 2012
Does your business suffer from weak F&B Gross Profit Levels?
Goodna RSL resurfaces almost 1 year on
Watch Christmas party tweets and posts or risk legal problems, employers warned
Why training your staff is like buying a new car
Responsible gambling trial finds government poker machine reforms fall short
David Schwarz rejects Mandatory Pre-Commitment
Creating a Sustainable Renovation Environment
10 things to remember about your staff when Renovating
Achieving Positive Results for your Community Impact Study Survey
Clubs Australia: Wilkie's Pokie Licence must be Trialled
CLUBS QLD HITS BACK: pokies reform WILL hurt
Mandatory Pre-Commitment Fails to Reduce Problem Gambling
Seasonal Gaming Customer Trends
3 Hospitality Disasters
Will your next Renovation Work?
Macau July gambling revenue up 48 pct
Interactive Online Gambling Submissions
How loyal are you to your own Player Loyalty System?
Gaming & Vending Machine Industry to be the Worst Performing Industry in 2012
The furniture, fittings and equipment (FF&E) fund and revenue generation in clubs
Using Downtimes to Boost Production & Cut Costs
8 Ways to Manage Rising Food Costs
Time to Act on Disaster Assistance
Are you Getting the MAX Benefit from Gaming?
2011 Budget Establishes Not-for-Profit Regulator
Gambling on the Decline - Roy Morgan
Are Digital Marketers Ignoring Baby Boomers?
Peter Newell's National Press Club Address
Congratulations to the IGT & Clubs QLD Award Winners!
CLUB SCAM ALERT
Casino Battle Royale
Woolies tighten grip on liquor trade
The Relevance of Key Performance Indicator (KPI) Reporting for Club Committees
What's happening to the future of Bowls Clubs?
Generation Y as Hospitality Industry Employees
Five Key Club Trends for 2011 - 2014
Australians are gambling less
More water problems for clubs
Checklist for Club Tax Audit
Job ads climb to two-year high
Understand your obligations & personal risk as a club Committee Member/Director
Victorian ATM Restrictions and Effect on EGM Expenditure
Queensland LGA gaming
Queensland Gaming
Industry Research
DWS/ReachTEL Card-Based Gaming Survey
The DWS / ReachTEL Club Consumer Survey
The Annual DWS Club Management Salary & Recruitment Survey 2010
Older Research
Industry News
8 selling techniques you can use in your venue right now
How poor corporate governance can cost you thousands
The goldmine of marketing potential hiding in your data systems
Loyalty versus Reward: What you can do to keep your customers coming back
How to take a performance based approach to Health and Safety Auditing
Queensland Accommodation Statistics Q2 2013
Gaming and Marketing at the HGA Gaming & Management Conference in April 2013
Venues now policing their own workforce
What we can all learn from Domino’s latest #gamechanger
Annual Club Secretary/Manager of the Year Recipient’s Luncheon
Careful on the hidden doors
Steps to Improving your Trip Advisor Accommodation Ranking
The Changing Landscape of International Tourists to Queensland
Take me to FantAsia and give me exactly what I want
Boutique Bars Open New Possibilities
Laying down on the job? Remember safety first!
Celebrating recent licensing approvals
Queensland Accommodation Statistics Update Q1 2013
The evolution of customer loyalty programs
When it comes to Work Health and Safety, don’t stick your head in the keg room
The secret truth about your customers
Christmas & New Year Trading
Effectiveness of Accommodation Revenue Management in South-East Queensland
Staying out of the licensing cross-fire
No Christmas Cheer with Gambling Reform
Customer feedback; the gold medal of market research
5% improvement in staff productivity = 15% increase in profits
The Resources Accommodation Wave
Do you pass the “So What” test?
Who Wants a Better Food Outlet? PT 2
Geoff Wohlsen Interview on Queuing - ABC Radio Perth
Qld gaming market not so different to Vegas
Is your licence in safe hands?
Is your “2 for 1” generating a 400% increase in covers?
Strong Demand for Mackay Accommodation
Get in the game: major new funding initiative announced for sports clubs
Increase in Gaming Machine Tax to hit most Clubs operating 180 or more machines
The Annual DWS Salary and Recruitment Report 2012
Top 15 poker machine sites in Victoria announced
Eight essential points to managing wait times and queuing
5 things I learned while mixing it with the best marketers in the gaming industry
Directors get serious about Work Health and Safety
John Dickson educates local clubs on volunteer rights and responsibilities under new Work Health & Safety Act
Seven steps towards award-winning service levels
AUSTRAC arrive at your venue... now what?
Recent Licencing 'Wins'
Goodna RSL opens their doors to the public
Carbon tax and the accommodation sector
Where have our gaming customers gone?
Under the OHS Microscope - Slip Hazard due to a Spill
7 common pitfalls in OHS non-compliance and how you can avoid them
Improve your beverage profit margins; train your staff to love and sell wine
What the recent changes to the Gaming Machine Application process means for clubs and hotels
The implications of the carbon tax on Clubs and Pubs
Volunteers and the consumption of alcohol whilst 'On Duty'
Dr Livingstone, you should have looked a little closer
Focus on North Queensland accommodation market
Are you hitting the mark?
Using your player loyalty program to snag a bigger share of your customer's wallet
Why you can't get a room in a Brisbane Hotel
The National Gambling Reform
Australian gambling participation declining since 2002
Are you confused about Workplace Health and Safety?
How to survive the effects of Carbon Tax
From John Dickson's Desk: Political Risk
Who Wants a Better Food Outlet PT 1
Hotels approved for 45 Machines
Waiting in Lines
Are you gambling with your risks?
Are Your Assets Flood Safe?
Compliance Overload: New Sign-in Requirements
Restaurant industry calls for Fair Work exemptions
Mixing it up in 2012
Does your business suffer from weak F&B Gross Profit Levels?
Goodna RSL resurfaces almost 1 year on
Watch Christmas party tweets and posts or risk legal problems, employers warned
Why training your staff is like buying a new car
Responsible gambling trial finds government poker machine reforms fall short
David Schwarz rejects Mandatory Pre-Commitment
Creating a Sustainable Renovation Environment
10 things to remember about your staff when Renovating
Achieving Positive Results for your Community Impact Study Survey
Clubs Australia: Wilkie's Pokie Licence must be Trialled
CLUBS QLD HITS BACK: pokies reform WILL hurt
Mandatory Pre-Commitment Fails to Reduce Problem Gambling
Seasonal Gaming Customer Trends
3 Hospitality Disasters
Will your next Renovation Work?
Macau July gambling revenue up 48 pct
Interactive Online Gambling Submissions
How loyal are you to your own Player Loyalty System?
Gaming & Vending Machine Industry to be the Worst Performing Industry in 2012
The furniture, fittings and equipment (FF&E) fund and revenue generation in clubs
Using Downtimes to Boost Production & Cut Costs
8 Ways to Manage Rising Food Costs
Time to Act on Disaster Assistance
Are you Getting the MAX Benefit from Gaming?
2011 Budget Establishes Not-for-Profit Regulator
Gambling on the Decline - Roy Morgan
Are Digital Marketers Ignoring Baby Boomers?
Peter Newell's National Press Club Address
Congratulations to the IGT & Clubs QLD Award Winners!
CLUB SCAM ALERT
Casino Battle Royale
Woolies tighten grip on liquor trade
The Relevance of Key Performance Indicator (KPI) Reporting for Club Committees
What's happening to the future of Bowls Clubs?
Generation Y as Hospitality Industry Employees
Five Key Club Trends for 2011 - 2014
Australians are gambling less
More water problems for clubs
Checklist for Club Tax Audit
Job ads climb to two-year high
Understand your obligations & personal risk as a club Committee Member/Director
Victorian ATM Restrictions and Effect on EGM Expenditure
Queensland LGA gaming
Queensland Gaming
Club News
Industry Research
The DWS / ReachTEL Club Consumer Survey
DWS/ReachTEL Card-Based Gaming Survey
The Annual DWS Club Management Salary & Recruitment Survey 2010
Older Research
Grants and Assistance
Industry Articles
Industry Links
Queensland Gaming Data
Queensland Gaming LGA
Video Media
Tools
Board Reporting
Business Assistance Tool
Buffets and Bain Maries
The Business Life Cycle
Catering Operations
Debt Capacity
Labour Productivity
Local area unemployment
Marketing
Operational Dashboard
Operational Benchmarks
Planning Tools
Venue layout
Working Capital
Jobs
Group CEO - Brothers Leagues Club Townsville
Hospitality Management Team - Biloela Anzac Memorial Club
General Manager - Charleville RSL
Club Manager - Currumbin Vikings Surf Life Saving Club Inc.
Head Chef - Stanthorpe RSL
Marketing Manager – Carina
Gaming Manager - Kenmore
Restaurant Manager – Brisbane CBD
Assistant Hotel Manager – Kenmore
Duty Manager – Mount Gravatt
Gaming Supervisor – Springwood
Assistant Manager - Brisbane
Experienced Chef wanted for prominent Qld Club
Senior Assistant Restaurant Manager - Brisbane
Executive Chef – Brisbane (Southern Suburbs)
Restaurant Manager – Brisbane (Northern Suburbs)
Duty Manager – Brisbane
Assistant Venue Manager – Brisbane CBD
Restaurant Manager - Fortitude Valley
Hospitality Marketing Manager – Gold Coast
Hospitality Account Specialist – Sydney
Functions Sales Manager – Brisbane
Senior Resort Ranger – Fraser Island
Duty Manager – Brisbane
Club Manager – Sunshine Coast
Chef - Sunshine Coast
General Manager – Brisbane CBD
Assistant Manager - Hobart
Head Chef – Emerald
Restaurant Manager – Brisbane CBD
Café Manager – Brisbane CBD
Restaurant Manager - Brisbane CBD
Executive Chef – Fraser Island
Club Lounge Supervisor - Melbourne
Restaurant Supervisor - Sydney
Hotel Venue Manager/Publican - Aspley
Restaurant Manager - Brisbane CBD
Japanese Restaurant Manager - Brisbane
Assistant and Duty Managers - Caboolture
Duty Manager Brewhouse Brisbane - Wooloongabba
Venue Manager Cascade Brewery and Visitor Centre - Hobart
Assistant Manager of Hotel Finance and Business - Cairns
Bar Manager - Sunshine Coast
Hotel Operations Manager - North Queensland
Duty Managers - The Old Bundy Tavern
Duty Manager - Iceworks Paddington
Food & Beverage Purchasing Manager - Brisbane Racing Club Limited
Duty Manager - Lions, Richlands
Duty Manager - Southside Sport and Community Club
Restaurant Supervisor - Hilton Brisbane
Club Supervisor - Harbord Diggers NSW
Reservations Manager - Oaks Hotels & Resorts
Cook/Catering Manager - Windsor Bowls Club
Reservations Manager - Cypress Lakes Resort
Duty Manager - Brothers Leagues Club
Operations Manager - Brothers Leagues Club
Assistant Manager - The Sebel Suites Brisbane
General Manager - Peppers Beach Club
Duty Manager - Browns Plains Hotel
Duty Manager- Norths Devils Leagues Club
Hotel Manager - Kings Beach Tavern
Staff
John Dickson
Geoff Wohlsen
Jonathan Waller
Steve Parker
Karen Miles
Danny Nixon-Smith
Jude Bolger
Anna Davey
Candice Kelly
Tammy Giles
Krunal Vashi
Mel Irvine
Daniel Hickey
George Keskinidis
Contact
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Latest News
8 selling techniques you can use in your venue right now
How poor corporate governance can cost you thousands
The goldmine of marketing potential hiding in your data systems
Loyalty versus Reward: What you can do to keep your customers coming back
How to take a performance based approach to Health and Safety Auditing
Queensland Accommodation Statistics Q2 2013
Gaming and Marketing at the HGA Gaming & Management Conference in April 2013
Venues now policing their own workforce