Operational reviews are an ideal starting point for a new incoming general manager, new board or new management team. DWS completes a full independent review of the whole of the business and provides an objective set of findings, recommendations and “what if” scenarios.

Key elements of the operational review process are:

• Benchmarking the financial and operational performance of the business
• Industry overview, identifying threats and opportunities, competitors, new entrants, regulatory matters, trends etc
• Board, Management and staff interviews to determine barriers, strengths and weaknesses
• Client interviews, focus groups and research to determine the business’s performance and client perceptions
• Process reviews
• Pricing reviews
• SWOT assessments
• Competitor reviews
• Projections and what if financial assessments
• Workshop with key stakeholders
• Reporting outcomes.