By Donna Cotleanu-Vassallo | HR, Safety and Compliance Advisor
Renovating your venue can be a great way to drive value to your bottom line and diversify your venue, but this will certainly not be as effective unless you have a strong team of staff members to back it up with.
You can impress customers with your venue’s appearance all you want, but what your customers will remember and evidently what will keep them coming back time and time again is your staff. The qualities of effective staff members are just about endless.
The key is to find out which of these qualities your staff members do well and also, perhaps even more importantly, where they are lacking.
When renovating your venue, you have an idea of what you want the outcome to be and what the result will ultimately be, but of course you will need to bring in the experts to put this into place and identify what needs to be changed, not just what is obvious.
The same goes for renovating your team. Of course you will have an idea of what you want your ideal team to look like, but how do you get there?
The first step is to identify what changes need to be made before you can implement them. Certainly this a little more difficult when we’re talking in terms of people, not a physical environment – you can’t know the areas in which a person can improve simply by looking at them. A more in depth analysis is required.
360 Degree Review is a system that will give you exactly that – it covers every angle, giving you a comprehensive view of the performance of your staff members and where the areas of improvement lay.
How it works
360 Degree Review is a feedback-based process whereby employees receive anonymous feedback from those they work with, including both management and peers. All employees involved in the review process will complete a feedback form which covers a number of workplace competencies.
The form consists of questions which are measured on a rating scale, also allowing the raters to provide written comments. The employee also provides feedback on themselves, thus giving them feedback from every angle – which is where we get the term 360 Degree Review.
360 Degree Review:
- Measures behaviours and competencies
- Provides feedback on how others perceive an employee
- Addresses skills such as listening, planning, and goal-setting
- Focuses on more subjective areas such as teamwork, character, and leadership effectiveness
360 Degree Review can be utilised at a management level or for individual development. For most effective use, it should be used for both.
As a manager, you can use this as an insight into your venue and discover the strengths and weakness of your staff members as a whole. The results of the feedback can create a development plan for your employees by determining the areas in which your employees can improve.
This can include the areas where more training may need to be provided and ultimately give your team what they need to perform as effectively as possible.
360 Degree Review can just as effectively be used at an individual level to focus on individual development. This can be used to determine the areas of improvement for individual staff members in order to help them become more effective within their current role. This process can also reveal the areas which they should focus on if they want to move into a management role.
When done properly, 360 Degree Review is extremely effective as a development tool for your staff. The process of giving anonymous feedback allows your staff to provide honest feedback to their colleagues which they would not have the ability to deliver under any other circumstances.
This type of feedback allows recipients to gain insights which could not otherwise have been gained, giving them a unique opportunity to see how others view them. This information allows them to adjust behaviours and enhance skills in order to excel at their jobs, ultimately allowing your venue to reap the rewards.
Employees are the cornerstone of every venue and like your venue itself, they require renovating every now and again to ensure they are working as effectively as possible.
360 Degree Review can give you the insight that you need in order to create a comprehensive development plan for your staff. Click here for more information or Contact Donna Cotleanu-Vassallo on (07) 3878 9355 or at firstname.lastname@example.org to find out how DWS can help you renovate your team today.