Waiting is frustrating, demoralising, aggravating, annoying, sometimes undignified and costly.

Recently I stayed in a new residential tower on the Gold Coast. The web site and brochures (and the price) suggested a 5 star experience.

When we arrived, the service in the foyer was indifferent. While waiting to be acknowledged at the counter, two other guests were served at the long counter before us, even though we had been waiting longer. The instructions on where to park were unclear and confusing. But worst of all, one of the lifts was out of order for the whole week causing long delays; on one occasion over 20 minutes to get down for breakfast.

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Very significant personal penalties and criminal charges can be imposed against Committees/Directors and Management for failing to comply with Section 17 of the Queensland Work Health and Safety Act.

In the event of an accident, which amongst other things requires the business to identify and eliminate risks to health and safety, so far as is reasonably practicable.

Often changes are made without a great deal of communication and these tend to slide under the radar until a breach is committed and to further complicate issues they are also prone to interpretation.

One of the recent changes to the Liquor Act related to the sign in requirements for Visitors who are members of another Club (reciprocal), an RSL Honorary member and defence members.

The comments come as the hospitality and tourism industries have been pressuring the Government for wage relief, sparked by celebrity chef George Calombaris who spoke to The Power Index this week about how profit margins are being squeezed by high pay rates.

Over the past 10 to 20 years the cocktail scene has seen some significant changes. Due to the increased liquor legislation, consumers are beginning to embrace the concept of "drinking quality rather than quantity", renewing the interest in the appreciation of the art of cocktail making and its consumption.

No longer do we find cocktail bartenders in bars and venues around our cities but mixologists due to their passion and renewed interest in the art of exotic beverages and reviving the long tradition of cocktails. Mixologists are not only serving beverages but creating new and unique cocktails and ways of producing these beverages.