research

SERVICES

 

Member Meter

Our proprietary Member Meter survey is a quick, cost-effective way to survey over 300 members every quarter. The survey is consistent, asking the same questions each quarter which enables you to gauge how your members view your services over time and track consistency. Member Meter uses the latest in phone surveying technology to contact a random selection of members asking six standard questions and a seventh question  customised for specific needs. Key areas of assessment include:

  • Food and beverage rating.
  • Gaming rating.
  • Customer service and presentation.
  • Entertainment and promotions rating.
  • Club overall rating.
  • How many days since members last visited the club.
  • How frequently members visit the club.

Results are analysed and produced in a report broken down by age and gender categories to identify how the venue is meeting the needs of its different members.  Managers or key board/committee members can record the introduction to the survey which increases the response rate. Member Meter is a wide reaching program currently conducted in several large clubs.

LATEST NEWS

Get the latest hospitality industry news delivered direct to your inbox by signing up to the DWS
Newsletter.

The Get in the Game grants provide funding to support not-for-profit local sport and recreation organisations to create and provide access to participation opportunities for Queenslanders, encouraging people to become involved in sport and active recreation!

Having reviewed and re-written many constitutions now, we have determined the best six features that we’ve seen.

Market analysis has the potential to lead your organisation’s most beneficial strategic decisions. Or if conducted poorly – it can force a backwards step in the organisation. So how can you ensure your market analysis is leading you in the right direction?

css.php