The hospitality Industry has a high staff turnover rate, with every employee costing up to $45,000 to replace. Here are 3 key strategies to help you retain your front line & keep them motivated.
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Over the last seven weeks I’ve spoken to over 100 club and hotel managers in Queensland and I’ve gained an insight into how many of our clubs are innovating in this time of challenge, exemplifying the saying that from “adversity comes opportunity”
Every staff member who has the potential to interact with a customer at any point during their day should view themselves as a salesperson and that includes chefs, administration and security.
Useful, free and cost-effective ways to help your venue stay active during this lockdown period.
Corporate Governance is not just for large organisations - it is vital for small businesses too. Investing in a good structure allows the operations of your venue to run smoothly, with minimal confusion about responsibilities.
Nothing like the COVID-19 situation has happened in our lifetimes. I’ve included a great graphic that explains three different zones of mindset and behaviour. Which zone are you in?
Today, venues have many choices about how they can engage the patron but venues that stand still risk stagnating, reducing customer loyalty, and losing market share.
With the notable softening of bar and poker machine gaming demand in recent months, Clubs and Pubs are looking at all ways to gain a competitive advantage. Let's look at improving staff productivity.
Since the new Harmonisation Laws were implemented on the 1st January 2012, the DWS Risk Specialist team have been developing a specialised occupational health and safety audit product for the hospitality industry.