DWS Hospitality Specialists | Consultants and Analysts

Testimonials

‘DWS was instrumental in accessing finance and offering expert advice throughout the development process. Their contacts in the hospitality funding arena allowed us to acquire competitive finance. We would recommend the involvement of DWS with producing a high quality document and leveraging of contacts in the funding sector.’

Will Schroeder, CEO, Yaralla Sports Club Inc.

‘DWS was responsible for managing the complete funding process and were highly successful in this regard. Without their assistance, we could not have undertaken the redevelopment in and be confident of our financial positions. We would recommend DWS without hesitation.

David Christie, President, Goodna Services Club Inc.

At The Waves Sports Club, we engage in strategic planning sessions every two years and have always utilised DWS as their methodology and expertise in the hospitality sector allows them to act in more of a capacity than just a facilitation role. Their guidance with setting realistic goals has assisted us to grow into a successful business.’

Brendan Royall, General Manager,The Waves Sports Club, Bundaberg.

AT Hotels wanted to assess the effectiveness of our training program and to ensure that our investment in training of personnel yielded positive results. The feedback given by DWS allowed us to specifically target areas and award personnel that were star performers. The quality feedback represented a cost-effective review system.

Scott Armstrong, AT Hotels.

‘The information and analysis provided by DWS was pivotal in guiding our capital investment program in these properties. The detail of data contained in the market share reports allowed us to closely monitor performance and identify specific returns on investment.’

Peter Hogg, Spirit Hotels.

‘DWS have worked with Outrigger Resorts for a number of years and during that time have been involved in a range of risk management initiatives and incidents at our properties that have contributed to an overall better and safer environment for our staff and guests.’

Grant James, Regional Manager Queensland, Outrigger Resorts.

‘DWS adopted a highly professional approach on what was a sensitive and confidential executive search and selection process. The quality of the candidates and vetting process undertaken by DWS assisted us in compiling a high quality shortlist. We would highly recommend DWS to be involved in the executive search and selection process.’

Paul Wong, Lasseters Corporation Limited, Malaysia.

‘The dedicated expertise that DWS brought over and above the completion of a feasibility document greatly informed us when undertaking our negotiations. The ability to seek verbal advice from DWS as and when required was highly beneficial when making decisions. We would have no hesitation in recommending DWS to prospective clients.’

Jason Harm, Regional Development Manager, Lockyer Valley Regional Council.

‘The multi-disciplinary expertise that DWS offers is highly beneficial to a large and diversified business like the SkyCity Hotel and Casino. Having undertaken major capital expenditure at the hotel and casino, it was imperative for us set ambitious targets and put in place the appropriate infrastructure in order for them to be realised. DWS greatly assisted us in this respect.

Brad Morgan, General Manager, Sky City Hotel & Casino, Darwin.

‘We contracted the DWS Safety and Compliance Team to facilitate staff training in Anti-Money Laundering and Counter Terrorism Financing to help further our goals for the Club.  DWS were able to provide engaging, site-specific training that enhanced our proactive approach to our legal responsibilities, as well as clarifying individual duties regarding compliance.  I highly recommend the service DWS provided and look forward to working with them in future.’

Donna Foord, Human Resource Manager, Easts Leagues Club

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So much can change in such a small timeframe. You change a menu, renovate your café, start a new promotion, change your gaming products or even employ new team members; it all changes the dynamic of your operation.

It has been consistently proved, even by massive companies that have more than enough resources to know better … marketing research matters. Collecting, reviewing and analysing your data is key to future business success in a highly competitive industry.

Customers can be fickle with their loyalty, and long with their memory. A single negative incident could potentially ruin a customer’s perception of a venue.

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