DWS Hospitality Specialists | Consultants and Analysts

Case Studies

DWS has been offering consulting services for twenty years and complete over 500 assignments annually. Our clients include casinos, hotel chains, clubs, hotels, gaming and hospitality corporations, tourism operators and government departments. Our endorsement of quality is driven by the level of repeat business and long-term clients that are serviced by DWS.

We have compiled a range of case studies that demonstrates our expertise across the range of sectors within the hospitality,leisure and tourism industries. Our insight within this range allows us to deliver the highest quality consulting services.


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So much can change in such a small timeframe. You change a menu, renovate your café, start a new promotion, change your gaming products or even employ new team members; it all changes the dynamic of your operation.

It has been consistently proved, even by massive companies that have more than enough resources to know better … marketing research matters. Collecting, reviewing and analysing your data is key to future business success in a highly competitive industry.

Customers can be fickle with their loyalty, and long with their memory. A single negative incident could potentially ruin a customer’s perception of a venue.

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